How can we help?
Find answers to common questions or get in touch with our team.
Contact Us
Address
10 Anson Road#33-10C International Plaza
Singapore 079903
Frequently Asked Questions
How do I create an account?
You can sign up using Google One-Tap or Apple Sign-In. Open the app or visit namo.snth.ai/signup and tap "Continue with Google" or "Continue with Apple."
How do tokens work?
Tokens are used to generate AI photos and videos. Each generation consumes a certain number of tokens depending on the quality tier and output type. You can check your token balance in the app dashboard.
How do I manage my subscription?
Subscriptions are managed through the Apple App Store. To change or cancel your subscription, go to Settings > Apple ID > Subscriptions on your iPhone, or manage them through the App Store app.
My generation failed. What should I do?
If a generation fails, the tokens are not deducted from your balance. Try again with a different image or prompt. If the issue persists, contact us at [email protected].
How do I delete my account?
You can request account deletion by emailing us at [email protected]. Your personal data will be deleted within 30 days of your request, in accordance with our Privacy Policy.
How can I request a refund?
Since payments are processed through the Apple App Store, refund requests must be submitted directly to Apple. Visit reportaproblem.apple.com to request a refund for any in-app purchase.
For more information, see our legal documents: